We at S. Zaveri & Sons believe in delivering the finest products to all our esteemed clients… and Customer Service is of highest priority. Hence, we are constantly working towards providing you with the most comfortable and enjoyable online shopping experience. For your convenience, we have thoughtfully provided answers to the questions that may occur to you.
Please click on the suitable question below, to solve your query :
ABOUT US
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S. Zaveri & Sons is one of the most trusted names in India when it comes to precious jewellery. As a reputable family business, it is successfully serving and satisfying its customers since 1947. Since its inception, the business has propelled ahead in India and has also created a niche for itself across the globe, with an online store since the year 2000, at www.szaveri.com.
S. Zaveri & Sons is a proud member of The Gem and Jewellery Export Promotion Council (GJEPC) to ensure government recognized jewellery exports.
It is also member of the Bureau of Indian Standards (BIS) to sell hallmarked 916 and 750 gold jewellery.
And most importantly, the entire online storefront is tightly secured with 128-bit Secured Socket Layer (SSL) to protect your credit card and all other personal information... So that you can completely trust S. Zaveri & Sons and have an enjoyable online shopping experience.
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| What is unique about S. Zaveri & Sons? |
At S. Zaveri & Sons, Quality, Design and the finest Services are the three key success factors in our business. We make sure you get the finest quality of gold, diamonds and gemstones along with the latest fashions in designs for modern as well as traditional jewellery.
Besides, with a positive attitude and friendly perspective, we ensure that every customer is satisfied shopping with us. From meticulous care for your smallest needs and aspirations to utmost precision in our products, each client’s fulfillment is special to us.
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How do I contact you?
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| For any queries or suggestions please feel free to contact us anytime at the following contacts: Click here for details. |
SHOPPING ASSISTANCE
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How do I buy jewellery? |
Buying jewellery online has never been as easy as with S. Zaveri & Sons. All you have to do is select the exact item that you are looking for either by browsing through our jewellery categories or simply using our search option. Once you reach the product detail page, simply click on the “Buy Now” button and proceed to checkout by entering your personal information, which will automatically register you if you are a new customer.
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Why should I register? |
Registering with www.szaveri.com not only saves your time while buying jewellery frequently, but also rewards you with special benefits every time you purchase. Very soon we are coming up with a fruitful rewards program for our loyal customer!
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Do you accept customized orders? |
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Is there any extra charge on custom-orders? |
Unlike other jewellers we DO NOT charge extra for customized orders. In fact we charge you just how much the customized product is worth. That means the price can sometimes be lower than the actual value of the product that is customized!
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Do you ship to my country? |
Yes. We ship to all the countries in the world!
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Will I have to pay duty in my country? |
Duties and taxes depend upon the country you reside in. We recommend you to kindly enquire about your country’s law and regulation regarding import of gems and jewellery. S. Zaveri & Sons will try its best to make sure its customers do not pay any additional charges after purchasing from its online store. However, we will not be liable for any duties and taxes levied by the customer’s home country.
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| In how many days will the product be delivered to me after I have shopped for it? |
Considering the time from the point of order placement and realization of payment to clearing customs and insurance formalities, for international orders, it will take about 8-10 business days to reach you. For domestic orders, it normally takes not more than 5-7 business days. However, for custom-orders it can take up to 14 business days or more, depending on the type of order. |
OUR POLICIES
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How safe is my credit card or personal information on your site?
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At www.szaveri.com, we want our customers to be totally care-free about any kind of breach of their personal information. We use 128-bit highly secured SSL (Secured Socket Layer) for all transactions between your computer and our server, thus, safe-guarding your personal information all the times. Moreover, our payment gateway is registered with Verisign for completely safe, credit-card or net-banking transactions. Therefore, you can feel 100% secured about your privacy on our website!
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What if I am not satisfied with my purchase?
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Customer satisfaction is our highest priority. If for any reason you are not satisfied with our product, you can simply return it within 14 days from the date of delivery and we will refund your entire money. For more information please read our Return Policy.
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Can I return or exchange any product?
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Yes. You can certainly exchange any S. Zaveri product. You can ask for an exchange within 14 days of delivery. For more information please Click Here.
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Do you give bulk discounts?
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S. Zaveri & Sons is dedicated to giving full benefit to its customers in all possible ways. For bulk orders we can certainly give you a good discount. For more information kindly contact the sales manager at sales@szaveri.com. However, discount queries on single items will not be entertained. |
YOUR ACCOUNT WITH US
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How do I register?
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Registering with S. Zaveri & Sons is not only easy but it’s also FREE! There are two ways to register with us.
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You will be asked to enter you personal and shipping information at the time of checkout after selecting your products, which will automatically register you if you are a new customer.
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If you are a frequent shopper or want to become an S. Zaveri & Sons member, you can save time by manually registering with us before you start shopping. Just start by clicking on “ My Account” (located on the top-left corner of the homepage) and fill out the registration form under the “ New Member” link.
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How do I access my account?
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Once you have registered with us, you can access your account at any time by clicking on the link “My Account” located on the top right corner of the web page. After entering your login details, you can track your order, change your password, purchase items on your wish-list, etc.
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What if I forget my User ID or Password?
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If you have misplaced or forgotten your password there is no need to worry at all! Simply, go to “My Account” page and click on “Forgot Password.” Enter your email address and date of birth that you had specified at the time of registration and we will send your password to your email address.
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How do I change my password? |
You can change your password at any time by accessing your account in the “My Account” section.
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Can I save items that I like and wish to purchase later? |
Certainly! Simply click on the “Add to Wish List” link under the product details page of your favourite products and it will automatically be saved to your account. Please note that to access your wish-list later you need to be a registered member of S. Zaveri & Sons. Registration is free and you can register here. |
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